We want to establish trust with all our business partners.Once you buy from Yastrid, if you are not happy for any reason, you can contact us for return your package. You need to send us email or whatapp message and submit a return application. Then, our after-sales team will evaluate, and after approved, we will inform you the return shipping address for sending the parcel back.
We are confident that all of Yastrid's products can meet and even surpass international standards.We provide valid warranty for production defects according to technical characteristics mentioned in the actual product bulletin. We only replace items if they are quality problem. Our replacement policy in case of a warranty incident lasts 90 days. If 90 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
We understand the hassle faced by customers if their parcel was blocked. In this case, simply contact our after-sales service department to confirm and rearrange the package.We offer resend your order, but the re-sending shipping cost will be charged by your party.